Shipping Policy

At The Tea Room Co, we aim to ensure your herbal tea products arrive fresh and on time. Please read our shipping policy for details on delivery times, costs, and processes.

1. Processing Time

• Orders are processed within 3-5 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order is shipped.

2. Shipping Rates & Delivery

• Standard Shipping: 3-5 business days 
• Expedited Shipping: 1-3 business days (shipping fees calculated at checkout)

3. Order Tracking

• Once your order ships, a tracking number will be provided via email. You can track your package through the carrier’s website.

4. Shipping Delays

• We are not responsible for delays caused by the carrier or unforeseen circumstances (e.g., weather, customs).
• If your package is significantly delayed, contact us.

5. Lost or Stolen Packages

• The Tea Room Co is not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping address is correct.
• If you believe your package is lost, reach out to the carrier or contact us for assistance.

6. Incorrect Shipping Address

• If an incorrect address is provided, and the order is returned to us, reshipping costs are the customer’s responsibility.